QUALITY CHART OF THE AGENCY
Each new hostess (or host) are to read this chart carefully and strictly enforce instructions and advice contained therein, to become a perfect host(ess ).
The Chart is a part of employment contracts and sets the quality goals of the agency Accévène Plus.
HOW THE AGENCY WORKS
The agency Accévène Plus doesn’t require of you any exclusivity. In return, any oral commitment towards our agency must be honored until the end.
For each event, your contract, outfit and instructions will be given to you in a briefing, either the day of the mission, the day before, or at the place and time agreed with the agency Accévène Plus. It is imperative to listen to all instructions carefully and to feel free to ask questions.
The client’s satisfaction and the brand image of the agency Accévène Plus depends on your work on the field. It is therefore necessary to prepare your mission carefully.
You must, on each event, have your signed contract with you, and make sure that its contents are respected (schedule, clothing, attitude …)
WHAT THE AGENCY AND ITS CLIENT EXPECT
Never forget that you represent the brand image of the agency Accévène Plus and of its client : be kind, dynamic, service minded, smiling, liable, motivated and professional under any circumstances and with everyone, including the other hostesses and the staff working on the same event (security, catering …).
We expect from you a quick adjustment to the place and conditions of work, sometimes difficult, great efficiency and a high quality and professional welcome.
For example : carry a friendly and forthcoming attitude, welcome each and every visitor with politeness and in a personalized way, open the dialog with a kind word or welcome nod, take actions et make sure the client approves it.
We also expect from you the following qualities : pro activeness, reactivity, precision, team spirit, organizational skills, good physical condition, some general knowledge …
YOUR ATTITUDE DURING THE MISSIONS
During all your service agreement, you should have your hair neatly styled, wear makeup, or be closely shaved (hosts). Your hands must be clean and your nails covered with a colorless polish (hostess).
As part of the event, the nature of your employment implies a constant contact with the public and clients. You therefore commit yourselves to :
- exercice greatest discretion with regard to all activities of the company Accévène Plus and those of its clients with whom you’ll be in contact with,
- always carry the most impeccable attitude,
- not sit incorrectly or lean on the wall,
- not have arms crossed or hands in your pockets, in accordance with the interests and brand image of the company Accévène Plus and its client,
- be polite and respect all the rules of courtesy towards the client and the public,
- not wear signs like badges, crests, insignia … other than those authorized by the company Accévène Plus or its client,
- not to keep your mobile phone with you, except if you have been given authorization by the company Accévène Plus or its representative,
- not carry untimely chatter between colleagues,
- not drink, smoke, eat, chew gum at your workplace,
- not ask to clients for : drinks, food, gift …
- not possess or consume alcoholic drinks or drugs at your workplace,
- not possess weapons or tools that can be used as weapons at your workplace ,
- not give access or give free entry to personal guests on an event
OUTFIT AND ACCESSORIES
For each mission, you must present yourself, each day, wearing the outfit and accessories given by the agency Accévène Plus. The last day of the mission, please bring some change, in order to give back to the agency’s representative the lend outfits and accessories.
The outfit must be respected : stored as it has been given to you : clean and ironed. For any problems like stains, loose buttons or hem, …, please inform asap your manager.
Personal jewelries (except visible piercing) are tolerated, giving that they are classical and discreet.
You must also wear nude color tights and always have a spare pair. Exceptionnel, you’ll be asked to wear black tights.
Unless specified otherwise or supplied shoes, you must wear your own pumps , black, sleek, perfectly polished, without any fantasy details (strap, buckles, open toe…) with an average of 5cm heel.
Hosts will need to wear, save for some exceptions, a black suit, white shirt, black town footwear perfectly polished with some black socks.
Our outfits are worn by several persons; they are dry cleaned after each mission. In order to keep then in a good state as long as possible, for your comfort et in order to avoid any allergies or rashes, we recommend good hygiene habits : waxing, deodorant and wearing a white coton t-shirt.
SCHEDULES AND OVERTIME
Be on time !!
You must arrive, latest, 15 mn before the beginning of the mission, except if a briefing has been scheduled before being in position. In this case, the attendance hour will be specified in the general information email.
Tell the manager on site that you have arrived. The manager will assign you your workstation and will tell you when to take your lunch break.
For some events, the end time of the mission can be flexible. You must always schedule overtime and be available if needed, in case the event runs longer than expected, in agreement with the client and your manager.
In case of overtime over than 15 minutes and in accordance with the client, you will be paid a full hour.
However, should the mission be drastically shortened, we reserve the right to amend your wage downwards.
DELAYS AND ABSENCE
You must always present yourself 15 mn prior to the beginning of the mission, dressed with your outfit, with your hair done, with makeup. If you do not respect those rules, you will be considered late.
In case or delays or absence, the agency will have to either replace you or let the client know. You must therefore let the agency Accévène Plus, know as soon as possible. It should never be the client that lets us know of your delay or absence !
Besides, whatever the reasons of your absence or delay, you must bring forth the appropriate justifications to the agency Accévène Plus.
Any non justified absence or delay will be sanctioned with a salary deduction equal to the absence time.
Your monthly missions will be paid by cheques.
It will be send to your address, accompanied with your pay slip and the Assedic attestation (upon request), from the 6th of the month following your missions.